Common Roku Problems and How to Fix Them

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Common Roku Problems and How to Fix Them

Roku is one of the most prominent and captivating media streaming devices in the world with thousands of subscribers adding to Roku family every year. The Roku users love the streaming experience Roku provides them at prices starting as low as. Roku provides its subscribers many features, in very rare cases these features malfunction and create Roku problems or the user is not able to fully access them due to lack of knowledge.

Here’s how to fix the common Roku problems:

Note:  Not every Roku device faces these Roku problems. In fact, the number of reporting of these Roku problems is very rare, means that your Roku device will hardly face any problem.

To activate your Roku device, enter the Roku activation link code displayed on your TV screen at roku.com/link.

Roku Problem #1: No audio output while watching videos

Solution: This problem occurs due to wrong settings getting enters in the Roku device. To fix this issue, Go to “Settings>Audio”. If an S/PDIF optical cable use for audio output then try to set the mode to Dolby Digital. If HDMI cable connects to the TV and Optical to AVR then Dolby Digital/DD+ mode will fix the audio problem.

Roku Problem #2: Roku Remote Control Malfunctioning

Solution: If your Roku Remote Control is unable to connect to the device or there is intermittent connection breakage between the controller and the device then the first thing you need to do to fix the issue is checking and replacing the batteries. If there is frequent connection breakage you must try re-pairing and reset your remote controller. To repair, unplug the Roku player and remove the battery compartment. Press and hold the buttons A and B or Home and Down and while holding these buttons, press the pairing button which you will find in the battery compartment.

Release the buttons once the LED lights start flashing, a signal of 3 LED light flashes will be given when the pairing is done. Reconnect your Roku player device. Enter the remote into the pairing mode by pressing the pairing button again and the player will give you a pairing message once the reboot is complete.

Heavy interference in your wireless network area can also be the reason behind your Roku remote controller malfunctioning. Switch to a channel which is traffic free by using a Wi-Fi analyzer app. The recommended channels for the proper functioning of your Roku remote are channels 1, 6 and 11. You need to see your Wi-Fi router’s user manual in order to change the channel to the above-stated channels.

Your Roku device also comes with a Roku Stick which has a regular plug-and-play IR remote which plugs into the HDMI port of your TV. If the HDMI port is on the back of your TV then Roku can also provide you a free HDMI Extender cable to use your Roku Stick IR remote which you can get by filling this form on my.roku.com/hdmi.

Roku Problem #3: Problem in Activating your Roku Device

Solution: In order to activate your Roku Device you need to have a Roku Account. You can create your Roku Account by visiting the page www.my.roku.com/signin and click on ‘create the account.’ After creating an account you will receive an activation code with which you can link your Roku account to your Roku device and activate it. You can link to your Roku device by using a web browser and entering the term “www Roku com link” in the search bar or “www.roku.com/link” in the URL bar. When the page loads, enter the link code displays on your device in the link code box and your account is successfully linked.   

Roku Problem #4: Red light flashing on Roku Express and Roku Express+

Solution: The red light flashing on Roku Express and Roku Express+ is an indicator of the device working on low power. To solve this issue you simply need to plug your Roku device to a better power supply switch or connection. Also, make sure that only the Roku adapter and power cord use to plug your device into the power supply.

If the Red LED light is stable and not flashing. It means that your Roku device is overheating. Turn off your Roku device and let it cool down for a while. After the device cools down, a reboot suggests. This situation can be avoided by making sure that your Roku Device is not placed over routers, AVR receivers, Set-top boxes, etc. Also, do not place your Roku device in places where it can get heated easily like closed cabinets, etc.

Roku Problem #5:  “This HDMI input does not support HDCP 2.2” error

Solution: This error majorly comes while connecting your Roku device to a TV with 4K resolution. The simple solution is to connect your Roku device to the correct HDCP 2.2 port as not all the HDMI ports behind a TV is HDCP 2.2. To find out which of your TV HDMI ports is HDCP 2.2 port, you can refer to your TV’s user manual. Also, if you are connecting to your 4K TV through an AVR, then make sure that AVR is also HDCP 2.2 compatible. In most cases, you don’t need an AVR to connect to your 4K TV as you can directly plug your Roku device into the HDCP 2.2 HDMI port by either using ARC or S/PDIF.

Roku Problem #6: Resetting your Roku Device

If your Roku device does not work properly then you might like to opt for resetting your device. In order to do this, if navigation through the menu is still possible, perform a soft reset by going to Settings>Advanced System Settings > Factory Reset. If a soft reset does not solve your Roku problem then you might need to perform a hard reset. To perform a hard reset, locate the hard reset button on the device. After this, hold down the button unless you see the device going into the hard reset mode. This will resolve your problem.

So here are some common Roku problems as well as solutions to fix it. We hope this information will help you to solve your Roku issues. Furthermore, if you need guidance to solve the unauthorized message issue on your Roku device as well as all Roku issues you can contact us anytime. Stay in touch with us.

 

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